Support Path Changes at ETC
Changes to US Support Paths at ETC
In order to provide our technicians with the fastest possible support for the products they are calling about, we’ve made some small modifications to our support paths in 2025. At this time, these changes only apply to our US based support line. For information on contacting offices outside of the United States, please visit our Contact Us page.
When calling in for support, customers will be given the following options after speaking with reception.
- For a question about a repair you have already sent to ETC, press 1
- For support of ETC Rigging systems, press 2
- For High End Systems Hog Consoles and all automated fixtures, press 3
- For questions about a subscription to an ETC service, press 4
- For questions on LED testing and compatibility, press 5
- For questions on an ETC Architectural System, press 6
- For support of ETC lighting products, press 7
- For RAYN Growing Systems support press 8
You can be transferred back to the receptionist by pressing 0 and can repeat the menu options by pressing 9.
As always, our phone support teams remain available 24/7/365 for any emergencies that occur outside of our regular business hours (8-5 CST).