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Electronic Theatre Controls Inc

Updating ArcSystem RDM Fixtures From Software 1.0.0 or 1.0.1


When attempting to update an ArcSystem RDM fixture from 1.0.0 or 1.0.1 to 1.0.2 or higher using Updaterator, the update fails or takes an extremely long time.

Description/Explanation of Issue

When updating ArcSystem RDM fixtures, a fixture may become unresponsive. This can prevent other fixtures on the DMX line from updating. If this occurs, the update will appear to continue, but will be very slow. If your update has taken over fifteen minutes, you can assume the update has failed, and should power cycle the fixture or driver and try again.


Because updating from 1.0.0 or 1.0.1 can be unreliable with multiple fixtures on the line compounding the problem, we strongly recommend updating only one fixture at a time. The update may still fail, but it will be much less likely.

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