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Electronic Theatre Controls Inc

ArcSystem Commissioning Tool and USB Hubs


The ArcSystem Commissioning Tool appears in the tool selector dropdown and will show up in the device list when you click Connect, but will not connect to any TX-1, even if the TX-1 you're trying to connect to shows up in a scan.

Description/Explanation of Issue

Some USB hubs can prevent proper communication between the ArcSystem software and the commissioning tool.


  1. If the USB hub has a power input, make sure you have the hub powered.
  2. Try moving the commissioning tool to a native USB port on your computer.
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