Source 4 LED or Desire Fixture shows Please Start Software Download
Symptoms
My Source 4 LED or Desire fixture is displaying "Please Start Software Download" ( and maybe I have already tried to update ...) and is not reacting to DMX input / outputting any light.
Explanation of Issue
This fixture is in Bootloader mode and waiting for the software to be pushed. Usually fixtures end up in this state after an update has been attempted and failed.
Solution
Some versions of UpdaterAtor have been known to cause this issue by pushing updates at the incorrect speed. If you are attempting to update via UpdaterAtor v6.3.0 - 6.3.2 or v7.0.0, please install a different version of UpdaterAtor before proceeding
- Follow the instructions in the current version of the UpdaterAtor Quick Guide to push the latest firmware from UpdaterAtor
- Please note that the software update will take a while and it is important not to disconnect the fixture's data or power cable during this process. A progress bar will be visible on both UpdaterAtor and the fixture's display and should move at relatively the same speed.
- Please note that the software update will take a while and it is important not to disconnect the fixture's data or power cable during this process. A progress bar will be visible on both UpdaterAtor and the fixture's display and should move at relatively the same speed.
- Power cycle the fixture by unplugging power and waiting until the UI is completely dark before plugging it back in
- If the fixture is still displaying "Please Start Software Download", repeat steps 1 and 2 for a second time.
- If the fixture is not recovered after the second attempt, contact ETC Technical Support