Skip to main content
Electronic Theatre Controls Inc

GCE 'Network Error' and Windows Vista, 7, 8, and 10

On Windows 7, 8, or 10, if you get a "Unable to start communication with devices" error when trying to start Net3 Gateway Configuration Editor (GCE), you will need to make sure Service Location Protocol (SLP) has been 'Started' and set to 'Automatic'.

Network Error

To do this, open a run box in windows.  Press the 'Windows key' and 'R'.  In the run box type 'services.msc' and then press the 'OK' button.

Run Box


Right click on the 'My Computer' icon ('My PC' on Windows 10) and choose 'Manage...'  In the computer management window, select 'Services'.

Either method will open up the Services screen.  Navigate to the service named 'Service Location Protocol'.  Right click on the name and click on 'Properties'.  Change the 'Startup type' from 'Manual' to 'Automatic'.  Check the 'Service status' and verify that it has been 'Started'.  If it has not, press the 'Start' button.

SLP Screen Crop

SLP Manual to Auto Crop

Click the 'OK' button and verify that the 'Service Location Protocol' is 'Started' and 'Automatic'.  Restart GCE and the error message should be resolved.

  • Was this article helpful?