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Electronic Theatre Controls Inc

Response Show Control Gateway powers up but does not communicate via Ethernet


Response Show Control Gateway (RSN-MIDI, RSN-SMPTE, RSN-SERIAL, etc) powers up, boots, and appears to be working, but the IP address is displayed as  It does not communicate via ethernet.  Setting a new static IP address, or setting the unit to use DHCP, does not cause this to change.

Description/Explanation of Issue

The most-likely cause of this issue is that the ethernet communication chip has been damaged.  This part is not user-servicable and must be sent to ETC to be repaired.

Please contact your local ETC Tech Support for assistance.


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