I'm trying to install ThruPower modules into my old Sensor Classic touring / portable rack, and can't seem to get them to fit. Why is that? What can be done to change it?
Description/Explanation of Issue
In much older Sensor touring and portable racks / packs, the load wiring loom was oriented in such a way that it blocks certain modules from being inserted in the rack. Standard D20-sized modules shouldn't be a problem, but ThruPower modules are slightly deeper, and will not be able to be fully inserted with the wire loom in that configuration. The loom in modern racks runs down the side, to allow space for ThruPower modules.
Fortunately, the loom orientation can be changed here at the factory to accommodate all module types. We recommend that this work be done at the ETC factory, as part of a standard RMA. Please contact your ETC dealer for more information on how to set that up.