Hedgehog 4X is not reporting as a Hedgehog 4X
Symptoms/Issue
The HedgeHog 4X does not report as a HedgeHog 4X after performing a full install from v3.8.0 to a newer version.
There will not be access to the following:
- HogNet port
- DMX universes 5 & 6
Description/Explanation of Issue
After a full install, the firmware on the front panel was updating and did not have enough time to finish the update.
Fix/Solution
- Wait 1 minute
- Reboot the console
If after a full install and restart the console does not display as a 4x, but rather an original HedgeHog 4, HedgeHog 4N, or HedgeHog 4S, contact High End Systems. A new upgrade code might have to be generated to re-upgrade the console to a 4x model.
