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Electronic Theatre Controls Inc

White display on DP 8000

Symptoms/Issue

A DP 8000 is booting with a white display.

Description/Explanation of Issue

99% of the time a white screen on a DP 8000 is not the display. The white screen is caused by a DP 8000 not booting properly. 

The DMX board may not be communicating with the CPU, but it could also be the CPU.

Fix/Solution

 

  1. Make sure the CPU and the DMX board is connected.
  2. If there is a working DP 8000, try swapping DMX boards
  3. If the above doesn't work, try swapping the CPU boards
  4. If steps 1 through 3 do not work,  contact the local HES service provider to send the DP 8000 in for repair

Perform repair work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE BEGINNING ANY REPAIR WORK.  If you do not feel comfortable performing the repair work, please contact HES or your local service center.  Be aware that HES is not responsible for any damage or injury caused by repair or service of HES Products by anyone other than HES or its authorized repair agents and such damage is excluded from HES’s warranty.  

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