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Electronic Theatre Controls Inc

General Delay in Hog4 PC

Symptoms/Issue

Everything seems to lag in Hog PC, including button commands. 

Description/Explanation of Issue

The computer system could have hardware or software issues causing the software to be slow. 

Fix/Solution

  1. Disable the Artnet Outputs
    1. Open the Network window,
    2. Highlight the DP8000 and press the Settings button at the top of the window.
    3. Select the Artnet Outputs tab on the left
    4. Click on the "X"s on the far right of each output, to disable the output.
  2. Disable the "visualizer stream" if not sending to visualizer
    1. Go to Hog4 start screen,
    2. Press Settings
    3. Uncheck "Run Visualizer Stream"
  3. Ensure the Computer is up to date on
    1. Hog4 PC software 
    2. Drivers
    3. Operating system
  4. Ensure Computer is not running any other processes other than Hog4 PC
    1. Quit any other applications 
    2. Restart computer
  5. Ensure the computer exceeds the minimum specifications for Hog4 PC
    1. Operating System:
      1. Windows Vista (32/64-bit / SP2 or greater) Hog 4 PC 3.11.0 and Below
      2. Windows 7 (32/64-bit / SP1 or greater) Hog 4 PC 3.11.0 and Below
      3. Windows 8/8.1/10 (32/64-bit) Hog 4 PC 3.11.0 and Below
      4. Windows 10 Hog 4 PC 3.12.0 and above
    2. Hardware :
      1. Processor minimum spec: Dual Core 1.7Ghz or faster
      2. Memory minimum spec: 2GB minimum
      3. Hard Drive minimum spec: 5GB of free hard drive space
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