Light Converse cannot connect to Hog 4
Symptoms/Issue
Not able to control fixtures in Light Converse and Light Converse is not in the detected visualizer list
Description/Explanation of Issue
- There are not fixtures patched in the Hog show or in the Light Converse show
- FixtureNet IP address and IP address on the computer are not in the same range
- Ethernet cable is unplugged or damaged
- The Visualizer Connectivity driver was not downloaded and installed
- Firewall on the computer is on
- Other network adapters are on on the computer
- The fixtures in light converse are not listening on the Hog universe
Fix/Solution
Each number will correspond to an explanation above
- Make sure that the user has fixtures patched in both Hog and Light Converse
- The console will not detect a visualizer if there are not fixtures patched
- Make sure the console's FixtureNet and computer are in the same IP address range and have the same netmask
- Make sure the ethernet cable is plugged in
- In the control panel on the console, check the link state in the FixtureNet tab. Up = connected. Down = disconnected
- Try swapping cables
- Make sure the user has downloaded the connectivity driver. If they have, and there is still an issue after going through the next steps, have them download Hog 4 PC
- Turn off the firewall
- Turn off all network adapters except for the one being used by FixtureNet on the computer
- In LightConverse, under DMX, click on a fixture and make sure that the DMX input is coming from Hog and not DMX or any other option.