Fans Power Up in Continuous Modes When DMX Not Applied

Symptoms/Issue

Fans run continuously upon powering on the SolaFrame 3000 without data connected and do not shut off.

Description/Explanation of Issue

This was a bug found in software pre-dating v1.3.14 which was released on July 6, 2021. All subsequent software versions will contain this fix.

Fix/Solution

1. All product should be updated to latest version of SolaFrame 3000 software.
2. Latest/current software can be found here: https://www.etcconnect.com/Products/High-End-Systems/Lighting-Fixtures/SolaFrame/3000/Software.aspx

Related Links/References

• https://support.etcconnect.com/Source_Articles/HES/Sola_Series_Fixtures/SolaSeries_Software_Update_Procedure_via_Uploader
• https://support.etcconnect.com/Source_Articles/HES/Sola_Series_Fixtures/SolaSeries_Software_Update_Procedure_via_USB
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