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Electronic Theatre Controls Inc

Fans Power Up in Continuous Modes When DMX Not Applied

Symptoms/Issue

Fans run continuously upon powering on the SolaFrame 3000 without data connected and do not shut off.

Description/Explanation of Issue

This was a bug found in software pre-dating v1.3.14 which was released on July 6, 2021. All subsequent software versions will contain this fix.

Fix/Solution

  1. All product should be updated to latest version of SolaFrame 3000 software.
  2. Latest/current software can be found here: https://www.etcconnect.com/Products/High-End-Systems/Lighting-Fixtures/SolaFrame/3000/Software.aspx
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