Windows 7 Upgrade Eligibility

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See also: Is My Console XPe or Windows 7?

This program has ended as of March 31, 2021.

The information below is for historical reference only.

What it Was

An upgrade to Windows® 7 Embedded Standard, which includes a new hardware (motherboard, solid state drive, etc…) for some consoles in the Eos, Congo, and Cobalt family. Compatibility information is listed below. Note that if you have a Universal Fader Wing, there are some changes to consider -- see “Things to Know” below.

How it happened

Contact your local ETC Technical Services office for details. Have the serial numbers of your console and any fader wings handy so ETC can help you verify eligibility.

For customers in the United States, consoles must be sent in on a repair order (RMA) arranged with an ETC dealer. Click here to find a dealer.

For customers in Europe, please contact your local dealer to arrange the upgrade.

Features

In addition to a solid state drive, this will allow upgraded consoles to use a wider variety of touch screens. For more information on compatible touch screens, see this support article.

Differences Between "Upgrade" and "Rebuild"

Starting 4th of February 2021 we can no longer offer Rebuilds. The information in this section is purely for explanatory and historical purposes.

Windows 7 Upgrades require ETC to replace the motherboard, solid state drive, etc., whereas Windows 7 Rebuilds require ETC to replace not only the motherboard, solid state drive, etc., but the face panel and other internal components must be rebuilt or replaced to support the Windows 7-compatible hardware. Windows 7 Rebuilds are offered at a higher cost than the Windows 7 Upgrade due to the extra components that must be replaced. Contact your ETC Dealer for pricing.

What was Eligible

The following consoles are eligible for an upgrade. If your console is not listed in the tables below, it is not eligible for an upgrade.

NOTE: All Eos Ti, Gio@5, Gio, Ion XE and Element 2 consoles are already running Windows 7 Embedded operating system, as are all Cobalt 20 and Cobalt 10 consoles.

Element

Only original Element consoles with part numbers starting with 4330A10 were eligible for the Windows 7 Upgrade until 31-Mar, 2021. Consoles that were shipped as Windows 7 have a part number starting in 4330A11. No Elements require rebuild.

Ion

Ion consoles manufactured after July 24, 2009 were eligible for the Windows 7 Upgrade until 31-Mar, 2021.

Ion consoles manufactured before July 24, 2009 were eligible for the Windows 7 Rebuild until 4-Feb, 2021.

Part number	Eligible for Windows 7 Rebuild	Eligible for Windows 7 Upgrade
4310A1012	No Longer Available	433202100 and later
4310A1013	No Longer Available	433300226 and later
4310A1014	No Longer Available	433400311 and later
4310A1015	No Longer Available	433500005 and later
4310A1016	No Longer Available	433600025 and later

Congo Jr

Congo Jr consoles manufactured after July 24, 2009 were eligible for the Windows 7 Upgrade until 31-Mar, 2021.

Congo Jr consoles manufactured before July 24, 2009 were eligible for the Windows 7 Rebuild until 4-Feb, 2021.

Part number	Eligible for Windows 7 Rebuild	Eligible for Windows 7 Upgrade
4320A1001	No Longer Available	402001100 and later
4320A1102	No Longer Available	412000024 and later

Congo Kid

All Congo Kid consoles were eligible for the Windows 7 Upgrade until 31-Mar, 2021.

Congo Light Server

Part number	Eligible for Windows 7 Upgrade
7310A1021	Not eligible
7310A1121	434001001
7310A1022	Not eligible

Congo Light Servers with a dual-DVI splitter are not eligible for upgrade.

Ion RPU

Select Ion RPUs were eligible for the Windows 7 Upgrade until 31-Mar, 2021.

Part number	Eligible for Windows 7 Upgrade
4310A1124	433701001
4310A1024	Not eligible
4310A1025	433710003
4310A1026	433720029

Ion RPUs with a dual-DVI splitter are not eligible for upgrade.

Net3 RVI

Select RVIs were eligible for the Windows 7 Upgrade until 31-Mar, 2021.

Part number	Eligible for Windows 7 Upgrade
4250A1117	418302001
4250A1017	Not eligible

Net3 RVIs with a dual-DVI splitter are not eligible for upgrade.

Eos RPU

Select RPUs were eligible for the Windows 7 Upgrade until 31-Mar, 2021.

Part number	Eligible for Windows 7 Upgrade
4250A1012	Not eligible
4250A1112	417001001 (contact ETC Technical Services)
4250A1060	419220001 (contact ETC Technical Services)
4250A1013	418000075 (contact ETC Technical Services)
4250A1025	418600004 (contact ETC Technical Services)
4250A1026	Not eligible

Eos RPUs with a dual-DVI splitter are not eligible for upgrade.

Things to know

If you have an older Universal fader wing or Congo/Cobalt Master Playback Wing (without an orange USB connector on the back), your fader wing setup may change. Specifically, you would need to follow the connection guidelines for a USB 2.0 console listed in the Fader Wing Setup guide. The fader wing cannot be docked directly, and instead would need to be run with a separate USB cable to the console or pass through a USB 1.1 hub.

Fader wings with orange USB connectors (USB 2.0 compatible) can continue to be used as-is, without a USB Hub.

Older fader wings may be upgraded to USB 2.0 to avoid the need for a USB hub.

1 x 20 Universal Fader Wings cannot be upgraded, and should not need an upgrade as they cannot be docked.

Congo/Cobalt Master Playback Wings cannot be upgraded.

Wing Retrofit Kits are still available despite the Windows 7 Upgrade program ending 31-Mar, 2021.

Universal Fader Wing Retrofit Kits

Part number	Retrofit Kit
4310A1002 - 2x10 Universal Fader Wing	4310K1011 – 2x10 Fader Wing Retrofit Kit
4310A1003 - 2x20 Universal Fader Wing	4310K1012 – 2x20 Fader Wing Retrofit Kit

When consoles are upgraded, the old hard drive in the unit will be replaced and not returned - show files on the old hard drive will be moved to the new hard drive. Be sure to back up your data as an extra precaution before sending it in.

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