Garibaldi Pro Does Not Run or Load Upon Install
Issue
Some people have reported that Garibaldi Pro fails to fully load or initialize when first installing on a computer. This may manifest a few different ways, most commonly as:
- the program not opening at all
- opening to a blank window with an hourglass loading icon
- opening to load project/start new project window but remaining unresponsive
Description/Explanation of Issue
This usually occurs when another device or program is using a COM port and interfering with Garibaldi. It can also be an issue with a Bluetooth serial interface.
Fix/Solution
- Close Garibaldi or use Task Manager to close the program
- Open Device Manager
- Expand the 'Ports (COM & LPT)' section
- Review the listed items to find the one(s) that could be Interfering
- Right click on the item and click 'disable device'
- Re-launch Garibaldi Pro
- If the above does not work, try deactivating Bluetooth from your computer's settings.
If this does not resolve the issue, contact ETC Technical Services.