Echo Preset Station IR Receiver Interferes With Faceplate
Symptoms/Issue
When trying to install a new faceplate onto a Heritage button station, the IR receiver interferes with the faceplate, preventing correct installation.
Description/Explanation of Issue
Smartlink, Echo, and Paradigm Heritage stations originally shipped with an IR receiver for compatibility with an IR remote accessory. In October 2024, the IR receiver was removed from these products, and the window for the receiver was removed from the faceplate.
A Heritage station with IR receiver.
As a result, attempting to install a newer faceplate without a window on a station that has an IR receiver will result in poor faceplate seating and stability, as the receiver interferes with the faceplate where the window used to be. However, this receiver can be easily adjusted so that it does not interfere.
Contact ETC if you have a Heritage station which needs a replacement faceplate and need to use the IR receiver.
Fix/Solution
- Slide the white clip under the receiver away from the metal pins, then remove it. You may need to bend the receiver away from the clip to move it.
- Gently bend the receiver inwards towards the station. Ensure that the pins do not contact the frame of the station. This will provide clearance for your new faceplate.
