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Electronic Theatre Controls Inc

Echo stations show up in EchoAccess with Duplicate Address Detected

Issue

In EchoAccess stations show up in configuration with ? or ! and states Duplicate Address Detected, even if there's only one station plugged into the system.

Explanation of Issue and Solution

If you have multiple stations in the system that will cause the problem. You should change the addresses so each station is unique. If you only have one station plugged in, or if you have confirmed that all stations do have unique addresses, check the firmware version of your EchoAccess Interface in the configuration screen. If it is not current you can update the unit by following the instructions below: downloading the firmware using UpdaterAtor, placing the firmware file onto a micro SD card

  1. Download the latest version using UpdaterAtor.  Select "Setup Versions", then Download All Latest Software.
  2. Choose "EchoAccess Interface" and click "Show in Explorer".  Place the ea_fw.efw file onto a micro SD card.
  3. Insert the micro SD card into the slot on the side of the EchoAccess Interface, and power cycle the unit.
  4. The blue power LED will flash three times repeatedly while updating. Depending on the version you're updating from this process could take anywhere from 15 seconds to 10 minutes.
  5. After the blue power LED turns solid the update is finished and you can remove the micro SD card.
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