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Electronic Theatre Controls Inc

Restoring Defaults on an MTPC or MSC

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Symptoms/Issue

I have forgotten the webUI or controller password  for my MTPC or MSC.

Description/Explanation of Issue

There is no backdoor password for Mosaic controllers. In addition, it is not possible to retrieve the project from a password-protected controller. If you have a copy of the project backed up on a computer, we can walk you through how to restore defaults on your controller—allowing you to re-upload the project.

Be aware the process will restore the controller to network defaults. All custom IP addressing and controllers settings will be defaulted. This process cannot be undone. Be certain that all necessary information has been recorded and backups, if possible, have been made.

Fix/Solution

 Please contact ETC Technical Support for assistance in restoring your controller to defaults.