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Electronic Theatre Controls Inc

Central Control Server Offline error on Paradigm Processor (P-ACP)

Issue

My Paradigm Architectural Control Processor (P-ACP) is displaying the error "Central Control Server Offline." What does this mean and how do I resolve it?

Explanation of Issue

This error may display for a few different reasons:

  1. The Paradigm Central Control Server (P-CCS) may be powered off. Locate the P-CCS and power it back on.
  2. There could be an issue with the network infrastructure between the P-ACP and the P-CCS:
    1. Make sure the network switch is powered on
    2. Verify there aren't any unplugged/misplugged Ethernet cables
    3. Verify proper terminations on the Ethernet cables
    4. Talk to your IT department and see if any changes were made to the network switch configuration.
  3. The P-ACP and P-CCS may be running different revisions of the same config, or different configs.
  4. There may be an internal issue with the P-CCS that needs further investigation.

If all the above seems to be OK, contact ETC Technical Services for further assistance.