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Electronic Theatre Controls Inc

How to Save Logs from a Paradigm Architectural Control Processor (P-ACP)

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Why Save Logs?

If you are observing oddities with your Paradigm system that are not part of normal operation, logs from the Paradigm Architectural Control Processor (P-ACP) may help solve why the oddities are occurring. They provide information about specific actions that have taken place, whether it’s the activation/deactivation of a preset, override, macro, or timed event.

The P-ACP only has detailed logs for up to seven days of time, possibly less if it's a busy system. It is critical to pull the logs as soon as you notice a problem in your system to maximize the information available for diagnosis.

Here's more information about the logs and the information we track.

There are two methods for saving logs from a P-ACP, each outlined separately below.

Saving the Logs via USB or SD Media

This method requires either a USB thumb drive (16GB or less), or a SD card (2GB or less). Both media types need to be formatted as FAT32.

  1. Insert the media into the front of the P-ACP
  2. Press the check mark to go to the Main Menu
  3. Scroll to File Operations and press the check mark
  4. Scroll to Save Log Files and press the check mark
  5. Choose the Save to… for the correct media and press the check mark. This will place a file named “Paradigm_log1.tar.gz” onto your media.
  6. After the DO NOT REMOVE MEDIA message goes away, press the "<" button several times until you’re at the main screen of your PACP.
  7. Remove the media and insert into your computer to review the files and/or email them to ETC Technical Services.

Saving the logs via the Web Interface

This method allows you to save logs via a computer connected to the same lighting network as your P-ACP. This is useful for large installations where physical access to the P-ACP may be tricky, as well as when a P-ACP is unable to read or write USB/SD media. It's also a convenient method if you need to save logs from multiple P-ACPs that aren't located together. The instructions below assume your computer is already in the same IP scheme as the P-ACP.

  1. Open a web browser enter the P-ACP's IP address in the address bar
    1. The default IP in a non-Server system is 10.101.10.101
    2. The default IP in a Server system is 10.101.11.11
    3. These IPs will vary if multiple P-ACPs are in your system, or if a custom scheme is in use
  2. Click the blue Menu button in the top-left corner, and choose Log from the list
  3. Click the Retrieve Log button in the middle near the top of the page, then choose the location to save the file.
    1. Larger log files take longer to compress and package for downloading. It can take anywhere from 10 seconds to 5 minutes before it prompts you for a save location.
    2. Depending on browser settings, it may not ask for a location and automatically go to your Downloads folder
    3. The default file name is "log.tar.gz". If downloading log files from multiple P-ACPs, it is recommended to add the name (or IP address) to the file name.
  4. Close the web browser
  5. Email them to ETC Technical Services.