Why Save Logs?
If you are observing oddities with your Paradigm system that are not part of normal operation, logs from the Paradigm Architectural Control Processor (P-ACP) may help solve why the oddities are occurring. They provide information about specific actions that have taken place, whether it’s the activation/deactivation of a preset, override, macro, or timed event.
The P-ACP only has detailed logs for up to seven days of time, possibly less if it's a busy system. It is critical to pull the logs as soon as you notice a problem in your system to maximize the information available for diagnosis.
Here's more information about the logs and the information we track.
There are two methods for saving logs from a P-ACP, each outlined separately below.
Saving the Logs via USB or SD Media
This method requires either a USB thumb drive (16GB or less), or a SD card (2GB or less). Both media types need to be formatted as FAT32.
- Insert the media into the front of the P-ACP
- Press the check mark to go to the Main Menu
- Scroll to File Operations and press the check mark
- Scroll to Save Log Files and press the check mark
- Choose the Save to… for the correct media and press the check mark. This will place a file named “Paradigm_log1.tar.gz” onto your media.
- After the DO NOT REMOVE MEDIA message goes away, press the "<" button several times until you’re at the main screen of your PACP.
- Remove the media and insert into your computer to review the files and/or email them to ETC Technical Services.
Saving the logs via the Web Interface
This method allows you to save logs via a computer connected to the same lighting network as your P-ACP. This is useful for large installations where physical access to the P-ACP may be tricky, as well as when a P-ACP is unable to read or write USB/SD media. It's also a convenient method if you need to save logs from multiple P-ACPs that aren't located together. The instructions below assume your computer is already in the same IP scheme as the P-ACP.
- Open a web browser enter the P-ACP's IP address in the address bar
- The default IP in a non-Server system is 10.101.10.101
- The default IP in a Server system is 10.101.11.11
- These IPs will vary if multiple P-ACPs are in your system, or if a custom scheme is in use
- Click the blue Menu button in the top-left corner, and choose Log from the list
- Click the Retrieve Log button in the middle near the top of the page, then choose the location to save the file.
- Larger log files take longer to compress and package for downloading. It can take anywhere from 10 seconds to 5 minutes before it prompts you for a save location.
- Depending on browser settings, it may not ask for a location and automatically go to your Downloads folder
- The default file name is "log.tar.gz". If downloading log files from multiple P-ACPs, it is recommended to add the name (or IP address) to the file name.
- Close the web browser
- Email them to ETC Technical Services.