P-TS7 Portable and Wired Touchscreen LCD Shortage and Leaking Touchscreens

We have seen a small percentage of P-TS7 Wall Mount and Portable Touchscreens that over time begin bubbling or leaking inside the screen.  This is due to a defective adhesive that, if left alone, will not interrupt day to day function of the touchscreen, but will eventually leak.  We have been repairing these under warranty regardless of the original warranty status of the touchscreen since we first discovered this issue. 

If your touch screen is exhibiting these traits, please reach out to your ETC authorized dealer with the following information to initiate a warranty repair:

• Serial number on the back of the touch screen
• Firmware version of the touch screen

For instructions on removing the touch screen from mounted positions, please refer to the following article and/or video:

Where is the Serial Number on my P-TS7