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Electronic Theatre Controls Inc

ColorSource AV getting stuck at Starting screen

Symptoms/Issue

The ColorSource console is getting stuck at the Starting screen
Bump LEDs are on and scrolling white, left to right
Attempting to delete show file data in the manufacturing app results in the progress bar getting stuck and never moving

Explanation of Issue

There are two causes for this issue. Either the FLASH chip has failed, or one or more DDR memory chips have failed. Most often, this issue is due to failing FLASH.

Show data is stored in FLASH. Should the FLASH fail, the console cannot access the show data, which gives the appearance that the show data has become corrupted. Deep clearing or deleting show data will not work in this case because FLASH cannot be accessed

Are my shows still OK?
If the FLASH has failed, then no. Recovering show files from a failed FLASH chip is impossible

Fix/Solution

  • Please contact ETC Technical Services