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Electronic Theatre Controls Inc

ColorSource AV getting stuck at Starting screen

Symptoms/Issue

The ColorSource console is getting stuck at the Starting screen. The LEDs on the face panel are scrolling as they should be. Attempting to delete show file data in the manufacturing app (How to get into the manufacturing app.) results in the progress bar getting stuck and never moving.

Description/Explanation of Issue

There are two causes for this issue. Either the eMMC FLASH chip has failed, or the DDR has partially failed.

Show data is stored in FLASH. Should the FLASH fail, the console cannot access the show data, which gives the appearance that the show data has become corrupted. Deleting show data will not work in this case, because the FLASH cannot be accessed.

Show data will also be unable to be recovered if FLASH fails.