The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.
If you launch Emphasis and all only see the Emphasis and Data buttons, should start a new show, then log out of Emphasis and then log back in.
At this point, you will see all of the available buttons like: CAD, Data, Presentation, and so on. Customers may also see this issue in the off-line editor.