ETCnomad Cannot Launch Into Primary, Backup, or Client

Issue

When launching ETCnomad, only get the following options: Offline w/ Viz, Mirror, Offline, Settings

Explanation

In order to use Primary, Backup, or Client mode, you need to have an ETCnomad dongle/key inserted into the machine you are using to run ETCnomad. The dongle will be a small USB, as pictured below:

 

 

If you do not have a dongle for ETCnomad, you can purchase one through an ETC dealer of your choice. A list of ETC dealers can be found with the following link: http://www.etcconnect.com/Find-A-Dealer.aspx

If you do have a dongle inserted, you can check to make sure that it is recognized in Device Manager on your PC.  You should see a Sentinel object under the USB section:

 

If you are having issues with Eos identifying your ETCnomad Dongle on macOS, it may be helpful to verify that your Mac can see the dongle.  Please follow the steps outlined in this article: Troubleshooting ETCnomad Dongle Issues on macOS - Electronic Theatre Controls Inc

If you have a dongle but cannot see it recognized by your computer, please contact ETC Technical Services.