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Electronic Theatre Controls Inc

Troubleshooting ETCnomad Dongle Issues on macOS

Issue

If you are having issues with Eos identifying your ETCnomad Dongle on macOS, it may be helpful to verify that your Mac can indeed see the dongle.

Verify macOS Can See Your Dongle

  1. Launch the "System Information" utility on your Mac. 
    1. This can be found in Macintosh HD>Applications>Utilities>System Information
    2. Or if you are in Finder, Shift+Command+U will open the Utilities folder
    3. Or you can navigate to >About This Mac>{System Report...} from the Apple menu in the menu bar.
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  1. Navigate to Hardware>USB in the toolbar on the left side of the window.
  2. Under the USB Device Tree, you should see the dongle listed there.
    1. Most ETCnomad Dongles will be listed as "Sentinel HL." However, that listing may vary depending on what generation of ETCnomad dongle you are using.
    2. ETCnomad Dongles may be listed as "HASP HL," or "HASP" with a version number after that as well.
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  1. If you do not see your dongle listed there, unplug it and then refresh the USB Device Tree by navigating to File>Refresh Information. If nothing changes, then your Mac indeed cannot see the dongle. If a line DOES go away, plug your dongle back in and refresh again. That dongle may have a name other than the potential names listed above.
  2. If System Information does not list your dongle, you may have a bad USB port or a bad dongle. Try another USB port on your Mac or try another computer.

Related Links/References

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