Reseating the RAM on Element Classic
The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.
Explanation of Issue
Element may not boot properly if the RAM is knocked loose/out. Reseating the RAM may resolve this issue if instructed by tech support.
Opening the Console
Follow the steps listed in the article How To Open An Element
Reseating the RAM
- With the console open, locate the RAM
- Open the black tabs on both sides of the RAM as shown below
- Pull RAM straight up
- Inspect RAM and contact point for damage.
If the gold edge shown below is tarnished, take a pink pencil eraser and gently scrub the tarnish off then proceed to step 5.
- If there is no damage, insert RAM back into connector ensuring it lines up. You will know the RAM is fully seated when the tabs on either side of the RAM stick latch back into their unopened position.
To close the console back up, repeat the steps of Opening the Console in reverse.