Apex Console does not finish powering off

Symptoms/Issue

After shutting down an Apex console or Apex Processing Unit (APU) using the Power Off command, facepanel keys, encoders and screens remain backlit.  APU shows the ETC splash screen.  The console can be re-started by using the front power button.

When the console is powered on, it does not report an error of an Improper Shutdown.  Shutting down the console repeats the issue continuously - console components remain powered and backlit.

Resolution

Shut down / Power Off the console / APU.  Once the console has completed shutdown (but components remain lit), remove power to the console by switching off the breaker on the back.  Wait approximately two minutes, then switch the breaker back on.  The console should now reliably complete shutdown / Power Off without components remaining backlit.

The issue is usually not repeatable after a full power-cycle. 

Explanation of Issue

ETC is continuing to investigate the root cause of this issue.  In order to diagnose further, ETC will need the Serial Number of the console and will need to look at logs from the console.

Please retrieve logs from the console using these steps: Retrieving or Saving Log Files from Eos Family Consoles - Electronic Theatre Controls Inc

If needed, please contact your nearest ETC office for additional assistance: Contact Us