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Electronic Theatre Controls Inc

Factory Reset Ion Xe / Ion Xe 20

Issue

I would like to perform a factory reset on my Ion Xe / Ion Xe 20

Explanation

If your Ion Xe or Ion Xe 20 is running Windows 7, you will need to request an Eos Family Re-Image kit from ETC Technical Services.

If your Ion Xe or Ion Xe 20 is running Windows 10, it has a built-in recovery process that can restore the hard drive to the version of Eos that was current when your console shipped. Instructions for this process can be found here: Ion Xe / Ion Xe 20 Windows 10 Factory Restore.

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