Factory Reset Ion Xe / Ion Xe 20
Issue
I would like to perform a factory reset on my Ion Xe / Ion Xe 20
Explanation
If your Ion Xe or Ion Xe 20 is running Windows 7, you will need to request an Eos Family Re-Image kit from ETC Technical Services.
If your Ion Xe or Ion Xe 20 is running Windows 10, it has a built-in recovery process that can restore the hard drive to the version of Eos that was current when your console shipped. Instructions for this process can be found here: Ion Xe / Ion Xe 20 Windows 10 Factory Restore.