Skip to main content
Electronic Theatre Controls Inc

Reseating the RAM on Win 10 Ion Xe and Ion Xe 20


The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.

Opening the Console

Follow the steps listed in the article How to Open an Element 2 (includes instructions for Element 2, Ion Xe, and Ion Xe 20)

Reseating the RAM

  1. With the cover off, locate the stick of RAM.
    Win 10 Motherboard
  2. Open the white tabs on both sides of the RAM as shown below.
    RAM seatedRAM opened
  3. Pull RAM straight up.
  4. Inspect RAM and contact points for damage.
    If the gold edge shown below is tarnished, take a pink pencil eraser and gently scrub the tarnish off then proceed to step 5.
    Congo Ram Fingers.jpg
    If the RAM is damaged, contact ETC Tech Support.
  5. If there is no damage, insert RAM back into connector ensuring it lines up. You will know the RAM is fully seated when the white tabs latch back into their unopened position.

To close the console back up, repeat the steps of Opening the Console in reverse.

  • Was this article helpful?