Note: This article pertains to a driver issue in released Eos Family software versions 18.104.22.168.1.34 to 22.214.171.124.0.5. If you are running a newer version of software, please check fader wing functionality first, then contact ETC Technical Services if issues arise.
With software version 126.96.36.199.1.34, a flawed driver used in the Eos Family software to connect to fader wings was rolled back to a stable version that is incompatible with Gio and Windows 7 PCs. This was a temporary rollback to restore system stability.
A beta version of a driver that supports fader wings on Gio consoles and Windows 7 PCs is available from ETC. Please contact your nearest ETC Technical Services office for more information.
NOTE: Versions 2.0.0 and beyond have the driver already included - updating the software will resolve the issue. For information about updating the software on your console, please see this wiki article: Updating Eos Family Software.