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Electronic Theatre Controls Inc

Net3 Concert Button Does Not Appear in Eos Family Console Settings After Installation

Symptoms/Issue

I installed Net3 Concert onto my Eos Family Console and restarted but in Settings > Maintenance, there is no "Net3 Concert" button.

Description/Explanation of Issue

Support for Net3 Concert was not added to the Eos Family consoles until Software v2.2.0.  Any software version earlier than this will not add a "Net3 Concert" button in Settings > Maintenance.

Fix/Solution

  1. Launch into Primary on the console.
  2. Clear the Command Line.  Press [About]. Check software version.
  3. If software version is prior to v2.2.0, update console software.
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