Cyc Tool Support

CYC Tool FAQs

Q: Do I have to use math to convert units of measure to metric?
A: No, the app can be set to standard or metric units of measurement. In the Menu at the top-right corner, choose Units > Metric
Q: How do I change the language of the App interface?
The app automatically uses the language based on the device's Language settings. This is usually changed in a device's General Settings.
Instructions for Apple (as of Jan 2018): https://support.apple.com/en-us/HT204031
Instructions for Android (as of Jan 2018): Depends on the device.
Q: Why is the app recommending so few fixtures for my (top/bottom) row? How do I see what the photometric levels will be if I choose to use more?
A: The app’s recommendation is based on horizontal blend/evenness. When one of the fixture rows is set more than a few feet /a meter from the cyc, a very even horizontal blend can be achieved with few fixtures. If you wish to increase the vertical (top-to-bottom) blend/evenness try configuring the two rows separately (one-at-a-time).
Q: Why aren't there fixtures in the app besides ColorSource Cyc, Spot, and Source Four LED Lustr in the app?
A: Though many different fixtures could be used to light a cyc, we only include the fixtures that are intended for cyc illumination in the CYC Tool app.
Customer requests for changes and additions to the app may be sent to apps@etcconnect.com with the subject line "CYC Tool Request".