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Electronic Theatre Controls Inc

Gadget II is not detected by Eos and shows up in component manager as High End Widgets

Issue

I was running Hog 4 PC and when I try to launch Eos, the Gadget II does not appear as a detected module.
NOTE: The following resolution can only be performed on a Windows machine

Description

Any program that can utilize the Gadget II (Eos, Cobalt, Hog 4 PC, Net3 Concert, etc.) is only intended to be used one at a time. If more than one program is attempting to communicate with the Gadget II, that program or the Gadget II connection may be unreliable.

If you need to switch to a different program listed above, you must make sure that all programs are closed before launching a new one.

Explanation

Hog 4 PC and ETCnomad use different drivers to control the Gadget II.  When Hog 4 PC is launched, it connects to the Gadget II with its drivers:

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When Hog 4 PC is closed, it reverts back to the ETCnomad driver for control of the Gadget II.  If Hog 4 PC crashes or is force-quit, this reversion does not occur.  In that case, simply 

- Close the ETCnomad Shell, if it's open
- Open Hog 4 PC
- Close Hog 4 PC within the software (do not use Task Manager)

  •     Right click and choose log off or quit
    •     clipboard_e36021293b62b44e638f65a1192864c45.png

- Relaunch the ETCnomad shell

The GadgetII Driver should appear under "Universal Serial Bus controllers"
                              

  clipboard_e84dca8b6e0c533aa124d6478aa515f5c.png

 

Returning the drivers over to Eos without Hog 4 PC software

If Hog 4 PC is no longer on this machine. You can use tools from Windows to force it back to be used by Eos.
When the Hog 4 PC is actively on the Gadget II, it will appear in device manager as "High End Widgets"


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  • You can right click the Gadget and choose update drivers. 
    • clipboard_e0dbcfe3ad99436f1a598032e42d7905a.png
  • Select Browse my computer for drivers. You will want windows to point toward the location "C:\Program Files (x86)\ETC_WinUSB_Drivers" on your computer and then click next.
    • clipboard_ed6e0fa21a522b51a548d02a678c05d4d.png
  • Then choose "USB Composite Device" and select next.
    • clipboard_e6a9ae37d5c792dd0170784ab6a0c3c42.png
  • Once this is successful, the Gadget will appear under "Universal Serial Bus controllers".
    • clipboard_ed05f6fd468aa221f5d284f00ab87d946.png



      clipboard_e84dca8b6e0c533aa124d6478aa515f5c.png
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