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Electronic Theatre Controls Inc

On Eos or Cobalt family consoles with a phone jack UpdaterAtor won't update fixtures using DMX port 2


I'm trying to update ETC fixtures via UpdaterAtor on DMX port 2 of an Eos Family or Cobalt Family console that has a phone (RJ11) port, but the update is not working.

Explanation of Issue & Solution

The IO card with the phone port on these consoles is called the Full Speed IO card. UpdaterAtor views this IO card as a Gadget I, which only has one DMX port. As such, port 2 cannot be used for updating fixtures on these console, and port 1 must be used.

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