I'm trying to update ETC fixtures via UpdaterAtor on DMX port 2 of an Eos Family or Cobalt Family console that has a phone (RJ11) port, but the update is not working.
Explanation of Issue & Solution
The IO card with the phone port on these consoles is called the Full Speed IO card. UpdaterAtor views this IO card as a Gadget I, which only has one DMX port. As such, port 2 cannot be used for updating fixtures on these console, and port 1 must be used.