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Electronic Theatre Controls Inc

DP8000 boots to "initializing network"

Symptoms/Issue

DP8000 boots to "initializing network"

Description/Explanation of Issue

DP8000 boots up, front panel LEDs railroad, and then all turn off, and the display reads:

  1. I/O firmware ready
  2. I/O board connected
  3. I/O board disconnected
  4. I/O board connected
  5. Then after 45 seconds it loads up to initializing network

Fix/Solution

J26 jumper from I/O board to main board may be disconnected/broken 

  • Ensure J26 jumper from I/O board to main board is connected.
    • Note: a 5/64 or a 2mm Hex tool will be required to remove the screws mounting the lid.
  • If you have performed all the troubleshooting steps in this section and the problem continues to persist then arrange for the unit to return to HES for repair. 

Perform repair work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE BEGINNING ANY REPAIR WORK.  If you do not feel comfortable performing the repair work, please contact HES or your local service center.  Be aware that HES is not responsible for any damage or injury caused by repair or service of HES Products by anyone other than HES or its authorized repair agents and such damage is excluded from HES’s warranty.

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