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Electronic Theatre Controls Inc

DP8000 boots to "initializing network"

Symptoms/Issue

DP8000 boots up normally and the LCD says "initializing network..." and no DMX Output is active.

Your device might be set to DHCP and there is not a DHCP server available on the network.

Description/Explanation of Issue

DP8000 boots up:

  1. I/O firmware ready
  2. I/O board connected
  3. I/O board disconnected
  4. I/O board connected
  5. Then after 45 seconds it loads up to "initializing network..."
  6. The DP8000 is requesting an IP-address and doesn't receive one from a DHCP server

Fix/Solution

Follow the steps:

  • Ensure that your network connection is physically fine (no broken cables) This can be checked by seeing if lights blink on the port.
  • Look to your Hog4 console and open the "Control Panel", navigate to "HogNet". Under DHCP/ Boot Server, select "enable DHCP Server" and press "Apply".
  • You may have to restart your DP8000 afterwards and it should boot up and got an IP-address from the DHCP server. (it can take some time after the successful boot)
  • If you would like to have your DP8000 on a fixed IP address you can set this manually afterwards and disable the DHCP server again.

If the above steps do not fix the issue, please contact your local ETC/HES dealer for assistance.

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