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Electronic Theatre Controls Inc

No valid Hog platform detected error during full install on Hog 4 console

Symptoms/Issue

The Hog console during a full install has an error that says "No valid Hog platform detected"

no-valid-hog-hardware.jpg

Description/Explanation of Issue

There is a NIC error on the motherboard.

Fix/Solution

  1. The console needs to be sent in for repair.
    Ways to confirm the console needs to come in for repair

    1. The HogNet port's Network Adapter reads as "Loopback Adapter"
      clipboard_e72f96946a7b0da540ec16c4a5e977f7d.png
    2.  The MAC address in the control panel reads as all 0's or is unknown on the splash screen
      clipboard_effc16f812443f23e03478b5f4ac73c91.png
  2. Contact your local service center to set up the repair.