The following procedure might be required for any DP8000 that need a software upgrade or downgrade and the normal procedure via the console is not working or if the DP800 is not booting properly.
Steps to Solution
Items needed to complete restore
- 1GB or larger USB flash drive
This will DELETE ALL contents on the flash drive
- Make the USB flash drive bootable. This WILL delete ALL contents on the flash drive.
- Insert the USB flash drive into a Windows 7 or Windows Vista PC
- Open a dialogue box by holding the Windows key on your keyboard and pressing R
- Type "cmd" and press ENTER
- allow permissions if prompted
- At the command prompt type "diskpart" and press ENTER
- When you are at the diskpart> prompt type "list disk" and press ENTER
- Look at the disk size to determine which disk is the USB flash drive you wish to make bootable and note the number
- Type "select disk #" where the # is the disk number from step f
- Type "clean" and press ENTER. This deletes all material on the USB flash drive
- Type "create partition primary" and press ENTER. This creates the partition on the USB flash drive
- Type "active" and press ENTER. This makes the USB flash drive bootable
- Type "exit" and press enter. This exits the disk partition utility
- Click on the Windows logo and then clock on computer
- Find the letter of the removable disk that needs to be formatted
- In the command prompt window type "format ?: /fs:fat32 /q" where ? is the removable drive letter that needs to be formatted. Press ENTER
- Label the volume "DP_RESTORE" and press ENTER
- Download the latest DP8K Restore zip file from the DMX Processor 8000 support page on the High End website
- Copy the files from the DP8K Restore zip file and paste them onto the USB flash drive
- Remove the USB flash drive from the computer
- Insert the USB flash drive you wish to use into one of the USB slots on your Macintosh
- Open the disk utility application.
- Select the USB flash drive from the list of external devices.
- Click on the "erase" button.
- Select MS-DOS "FAT" from the format menu and click okay.
- Close the disk utility application
- Open the terminal window
- In the terminal window, type diskutil list and hit ENTER
- Locate your USB flash drive in this list and type sudo fdisk -e /dev/disk# where # is the disk number of your USB flash drive and hit enter. When prompted, type in your computer password
- Type p and hit ENTER
- Type f 1 and hit ENTER. The terminal window should now read "Partition 1 marked active"
- Type write and hit ENTER
- Type exit and hit ENTER. You can close the terminal window
- Extract and copy the contents of the DP8K Restore Zip file to the USB flash drive
- Eject the USB Flash drive from the Macintosh computer
Network settings will need to be reconfigured after the restore.