SolaPix 19 cannot be addressed above 401

Symptoms/Issue

A SolaPix 19 cannot be addressed above 401.

Description/Explanation of Issue

Some SolaPix 19s are not on current software and therefore run into this issue.

Fix/Solution

1. Check your software version on the fixture. It needs to be the latest release version. You can check your software here.
2. Upgrade the fixture to the latest fixture software version.
   • Instructions to upload via uploader can be found here.
   • Instructions to upload via USB can be found here.

If issues are still occurring after loading software, then please contact High End Systems support.