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Electronic Theatre Controls Inc

RAYN Touch Firmware Installation Unsuccessful


Updating RAYN Touch Controller to 2.0.0 does not reboot with updated firmware version 

Description/Explanation of Issue

If POE (Power Over Ethernet) is still connected, the controller will not reboot with updated firmware version


  1. Follow RAYN Firmware Installation Guide to update firmware
  2. Remove POE/Power to the device and allow a manual reboot 
  3. Verify firmware update was successful under Settings -> Preferences
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