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Electronic Theatre Controls Inc

Setting Up a Loaner ERn Power Supply

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Thank you for taking advantage of ETC's loaner program. The steps below will guide you through setting up your new loaner and prepping your unit to ship for repair. If you run into any issues while following the setup process, please contact ETC Technical Services and hold off on sending your unit in (providing it's still functional enough to get by) until we can resolve the issue.

Caution-Icon.png Ensure that power to the rack is disconnected before removing any components. Failure to do so can result in damage to your equipment or personal injury.

Removing the ERn Power Supply 

Before the ERn power supply can be removed, incoming power to the rack must be shut down completely. Once you have cut power to the rack, loosen the indicated black thumbscrews and pull the power supply straight out of the rack.

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Installing the Loaner

Slide the loaner into the slot as shown, making sure to line up the connector on the back as indicated. Tighten the thumbscrews.

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Once you have installed the loaner, you may re-energize the rack. Ensure that the green or blue "Rack Power" LED illuminates and that the architectural control processor in the rack powers on. If it does not, contact ETC Technical Services at 1-800-688-4116.

Shipping Your Unit for Repair

Once you've followed the instructions to set up your loaner and are satisfied that it's working, pack up your unit in the box the loaner came in. Please send only the items on the repair order; unless instructed otherwise, do not send in any accessories, cables, or peripherals. If you do not have the appropriate packing material, contact ETC Technical Services.

Please ship to:

ETC, Inc
ATTN: RMA# <your RMA number>
3031 N Pleasant View Rd
Middleton, WI 53562 

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