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Electronic Theatre Controls Inc

Setting Up a Loaner Paradigm Central Control Server (P-CCS)

Thank you for taking advantage of ETC's loaner program. The steps below will guide you through setting up your new loaner and prepping your unit to ship for repair. If you run into any issues while following the setup process, please contact ETC Technical Services and hold off on sending your unit in (providing it's still functional enough to get by) until we can resolve the issue.

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Ensure that power to the rack is disconnected before removing any components. Failure to do so can result in damage to your equipment or personal injury.

Important-Icon.png Paradigm servers require an architectural configuration to function.

Saving the Configuration

P-CCS and Conductor loaners are installed as a set, so, when possible, you'll need to backup the configs for both devices before removing them from your system. 

To backup the P-CCS config from either your P-CCS or your Conductor (if P-CCS doesn't boot) follow the instructions in How to Save Config File from a Paradigm Central Control Server (P-CCS). If Conductor still boots, follow the instructions in How to backup and restore Conductor configurations. If neither device boots, contact ETC Technical Services to see if we have a copy of the configurations on file.

Removing the Unit

1. Power off your P-CCS and Conductor using the power buttons on the front.  
2. Remove the four screws from the front of the unit that hold it into the rack. 20231113_111205.jpg
3. Access the back of the rack and make note of which network cable is primary and which is secondary. Unplug the cables from the back of the unit. 20231113_111619.jpg
4. Bolt the loaner into the rack and put the cables in the same locations. Power up and proceed to loading the configuration.  

Loading the Configuration to the Loaner

Follow the directions in How to Load a Config File to a Paradigm Central Control Server (P-CCS) and How to restore the Conductor Config  to load the configs from a computer connected to your lighting network. Your loaner will ship at the default IP address, 10.101.10.10, but will take on the correct IP upon loading the configuration. A computer whose network is in the ETC default range of 10.101.x.x/16 is required to upload the configuration.

Shipping Your Unit for Repair

Once you've followed the instructions to set up your loaner and are satisfied that it's working, pack up your unit in the box the loaner came in. Please send only the items on the repair order; unless instructed otherwise, do not send in any accessories, cables, or peripherals. If you do not have the appropriate packing material, contact ETC Technical Services.

Please ship to:

ETC, Inc
ATTN: RMA# <your RMA number>
3031 N Pleasant View Rd
Middleton, WI 53562 

After the Repair

Once you receive your server back in the mail, simply follow these steps to replace the server and load your configuration again.

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