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Electronic Theatre Controls Inc

Paradigm Virtual Touchscreen Won't Connect To Paradigm Server

Issue

When launching the Paradigm Virtual Touchscreen (VTS) the following error appears: "Paradigm server cannot find required theme." 

Description

It is possible that the .spcf bundle on the PCCS needs to be re-uploaded. 

Solution

Make sure that the theme you are using is located in the appropriate file patch on your C:// drive.

Then re-upload the .spcf file to the PCCS via the Web UI. 

Try to reconnect the VTS to your PCCS now. 

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