Setting up a Loaner Eos Family Console

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Getting Started

Thank you for taking advantage of ETC's loaner program.

Once you've followed the instructions below, pack up your unit in the box the loaner came in. Please send only the items on the repair order; unless instructed otherwise, do not send in any accessories, cables, or peripherals. If you do not have the appropriate packing material, contact ETC Technical Services.

Please ship to:

ETC, Inc
ATTN: RMA# <your RMA number>
3031 N Pleasant View Rd
Middleton, WI 53562

If you run into any issues while following the process outlined below, contact ETC Technical Services.

Consoles in the Eos Family

Eos

Element

Ion

Gio

Gio @5

Eos Ti

ETCnomad Puck

Element 2

Ion Xe

Ion Xe 20

Apex 5

Apex 10

Apex 20

RPUs and RVIs

What Not to Send

Please only send the console itself in for repair. Unless instructed otherwise by tech support, do not send in the following items:

fader wings
power cables
USB mouse/keyboard
monitors
any other peripheral devices or accessories

It is especially important to keep your power cables, as ETC does not provide these with loaners unless deemed necessary in the process of troubleshooting.

Transferring Data

Your data is your responsibility; ETC will not be held liable for loss or corruption of show data incurred during the repair process. In addition, once your console has been sent to ETC, it can be difficult or impossible to save your show data and send it to you.

As such, it is imperative that you back up your data according to the instructions in this article before sending your console in for repair. Likewise, please make sure to retrieve any data you need from your loaner before returning it to ETC.