The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.
Please see the below articles for how to replace a SmartPack control card and SmartPack power cube. Please note that there are several different vintages of SmartPack control cards - if the control card in your pack or the replacement card does not look like the one shown below please call ETC technical services.