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Electronic Theatre Controls Inc

Hog 4 console does not output ArtNet

Symptoms/Issue

There is no artnet output from the Hog 4 console

Description/Explanation of Issue

  1. ArtNet outputs are not setup correctly
  2. The FixtureNet IP address is not in the same range as the ArtNet node's IP address
  3. FixtureNet IP address is not in the proper range or is in the same range as the HogNet IP address
  4. The DP 8000 is offline

Fix/Solution

Each fix/solution corresponds to an explanation above 

  1. In the DP 8000 settings, make sure the proper ArtNet universe and subnets are being used according to the node.
    Support Article: How to configure ArtNet output in Hog 4 OS
    1. Open the network window
    2. Click on the DP 8000 the fixtures are patched to
    3. Click on Settings
    4. Go to ArtNet output
    5. Ensure that the ArtNet Universes and Subnets match the ArtNet node's information
  2. The FixtureNet IP address is not in the same range as the ArtNet node's IP address
    1. To change the FixtureNet IP address
      1. Open the Network window
      2. Click on the DP 8000 the fixtures are patched to
      3. Click on Settings
      4. Go to the FixtureNet settings and change the IP address to be out of the HogNet  IP address range if needed
  3. The FixtureNet IP and HogNet IP need to be in separate IP address ranges
    1. To check FixtureNet IP address
      1. Open the Network window
      2. Click on the DP 8000 the fixtures are patched to
      3. Click on Settings
      4. Go to the FixtureNet settings and change the IP address to be out of the HogNet  IP address range if needed
    2. To check HogNet IP address
      1. Open Control Panel
      2. Click on HogNet
      3.  Change the HogNet IP if needed
    3. If IP addresses changed, log off the show and launch the show again
  4. In the network window, check to see if the DP 8000 is OFFLINE
    1. If using the internal DP 8000
      1. Log off the console
      2. Open Settings
      3. Check Run Internal DP box
    2. If using external DP 8000, it might read as idle or offline
      1. If reading as idle, make sure fixtures are patched to the external DP 8000
      2. Make sure the console and DP 8000 are still communicating
      3. Reboot the DP 8000
  5. If the above steps do not work, ensure that the desk is outputting ArtNet using a program like DMX Workshop to view the ArtNet values coming out of the console. If the software confirms that the console is outputting ArtNet, then the settings between the ArtNet node and the console are not correct.
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