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Electronic Theatre Controls Inc

"Waiting for Console Hardware to Initialize" Error on Element 2

  • Symptoms/Issue

    When powering on or attempting to launch the Eos software on a Gio @5, Ion Xe, Ion Xe 20, Ion Xe RPU, Element 2, Eos RPU3, or Eos Apex Processor, an alert reading the following would appear:


    One moment please, waiting for console hardware to initialize...

    Description/Explanation of Issue

    The console has lost communication with the Intelligent Power Board.


    Note: If you are experiencing this issue immediately after imaging a Windows 7 Ion or Ion XE, you may have selected the incorrect console type during the re-image process. See the following articles for more information, and attempt the image process again before opening your console:


    Step 1: Verify no Components are in Bootloader
    1. In the Eos shell, open the {Settings} menu and then click the {Maintenance} button.
    2. On the bottom of the screen there is a window labeled "detected modules".
    3. If there is not an item listed "BOOTLOADER E:\ (Component in bootloader mode)" continue to Solution 2 below.
    4. If there is an item listed as "BOOTLOADER E:\ (Component in bootloader mode)", please contact ETC Technical Services.
    Step 2: Ensure you are running the latest version of software 
    1. Follow the steps in this article to verify you are running the latest version of software:
      1. Updating Software on an Eos Family Console
    Solution 2: Verify Intelligent Power Board Connections
    1. Fully disconnect the IEC power cable on the back of your console.
    2. Open up your console (see the "Related Links/References" section below for steps to open up the particular console you're using).
    3. Check the USB connection between the Intelligent Power Board and the mother board. The green box in the image below shows the Intelligent Power Board. The red outlines show the USB connections at the Intelligent Power Board and the Mother Board. When reseating the USB connections at the Mother Board, it is imperative that you put them back in the same orientation and position. Note: There is an adhesive that has been added to the connection to the motherboard on later consoles.

    Eos Apex Processor's Intelligent Power Board has a typical USB-A connector on the motherboard 

    Windows 7 Devices Windows 10 Devices
    IonXe_PowerBoard_Callouts.jpg clipboard_eff5b35fcfb4f1ce26725a0f23bc0f112.png
    Ion XE Mobo USB Connector Close up.jpg     Ion XE Int. Pwr USB connector Close up.jpg clipboard_eecc569cebf2e250119b48c2ed2aacdfb.png     clipboard_e26d0683399369d4ba9a03d5ef36ad611.png



    Note: The images above depict the internals of the Ion Xe. The design of the Ion Xe, Ion Xe 20, Ion Xe RPU, and Element 2 will have a similar layout.

    1. Re-assemble console.
    2. Power the console back up.
    3. If the alert persists, please contact ETC Technical Services.


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