Eos detects a Gadget II under Detected Modules in the Maintenance tab of the ETCNomad Shell, but does not output from the Gadget and it does not appear in the Setup -> System -> Output table.
Description/Explanation of Issue
This occurs when the Eos software cannot properly communicate with the Gadget II, but the device itself is working.
Several underlying issues can cause this.
- No driver, or an incorrect driver, is associated with the Gadget -- Manual Installation of Gadget Driver on Windows
- Another application such as Concert or Updaterator is using the device
- Ensure you are running the latest version of Eos software
- If running on MacOS, ensure Eos has access to Input Monitoring
If none of the above options help, contact ETC Technical Services.