Answer
First make sure that you are running the latest Net3 Concert software version. For Windows XP consoles and computers, that is version 3.1. For Windows 7 consoles and computers, or higher Windows OS, it will be a higher version number. Both versions can be found here.
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Response MkII branded gateways and Response Gateways running v7.1.0 or higher require Net3 Concert v4.0.0 or higher to configure. If you are running a Windows XP based PC or console you will not be able run this version. Please use a Windows 7 or higher PC or console instead.
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- Launch ETC Net3 Concert software.
- Run a Network Map or open an existing configuration.
In the World View grid you should see a representation of your Network.
- Left click on the gateway in question.
- In the Property Editor window (right hand side of the screen by default) select "Network Settings".
If you ran a network map, you will need to exit Live Control in order to change these settings- so click the icon to exit Live Control.
- Change "IP Mode" to "Manual".
- Enter the IP Address, Subnet Mask, and Gateway address as desired by selecting each cell as needed.
- After changing the IP address of your gateway, you will need to send the config to the device. With the device selected, navigate to Network>Send Device Configuration
If you have any issues with these instructions, please see the articles linked below. If you are still have issues, please contact ETC Technical Support.