Fixture Is Not In The Full Library of Hog v5 OS

 Step 1: Check to see if the console has the most recent library version

If you do not wish to upgrade your console to meet the minimum software version requirements for the full library available on the fixture library web page then please use the FTP links in step 2 to download the latest individual library files for your console

1. Reference the library version on the website. 
2. Reference the library version on the console.
   1. [Setup](Shows)(File Browser)(Libraries) 
3. If the version on the console is not the same as on the website, download and install the most recent version.
   1. Download the most recent library version
   2. Copy the library to a USB drive
   3. Insert the USB drive into the console
   4. Move the library into the "libraries" folder
      1. [Setup](Shows)(File Browser)(*Flash drive*)
      2. Copy the file to the "Libraries folder"

A software update may be required if the console is not on a compatible version of the library release. See: How to perform a full software install on Hog consoles.

Step 2: If the most recent library release is on the console, and the fixture desired is not included, an individual library may be available:

1. Visit the ETC/High End Systems Fixture Library Hub
2. Enter fixture name.
3. Drop down menu should auto-populate.  If it doesn't, see Step 3 below.

To install a fixture library onto console:

1. Download a supported fixture library from the web.
2. Copy the downloaded fixture library to a USB flash drive.
3. Insert USB flash drive into the console.
4. Navigate to the Hog OS start screen and click on the File Browser button.
5. Use the file browser window to copy and paste the fixture library file from the USB flash drive into the libraries directory on the console.
6. The fixture library is now installed on the console.

To schedule fixtures from the different fixture libraries installed on the console:

1. Open the Fixture Window.
2. Click on the Add Fixtures button.
3. Click on the Select Library button at the bottom of the fixture schedule window.
4. Choose the installed fixture library you want to schedule fixtures from and press okay.
5. Use the fixture schedule window to schedule fixtures from the fixture library you selected in step 4.

  Step 3: If the fixture is not in the full library, and it is not on the Fixture Library Hub website

1. Check for open requests made by other users
   1. Search for the fixture by either manufacturer or name
      1. If a request has already been submitted, do not submit another request, unless the "Need by date" is not reasonable.
      2. If a request has already been made, and the "need by date" is not reasonable for your production, contact High End Systems Support
   2. If a request has not been created already:
      1. Submit a formal request, and specify
         1. Name of fixture
         2. Name of manufacturer
         3. Preferred mode(s)
         4. DMX footprint
         5. Official PDF of the DMX protocol for the mode(s) you have requested
         6. A need by date
         7. Any additional comments related to your request

Note: Turn around time for a fixture request average is 2 weeks.  This is determined by user demand, fixture complexity, and developer discretion.  If you have an event sooner than 2 weeks, send your FLH response email to HESservice@etcconect.com with details and we will do our best to accommodate you.

Step 4: If the fixture is not available from any of the above steps

1. Build the fixture in the Hog 4 fixture builder
2. Contact High End Systems