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Electronic Theatre Controls Inc

How to force uninstall Hog 4 PC

Symptoms/Issue

Hog 4 PC will not uninstall and cannot install. When running the installer the following error appears:

"This application is designed to operate on Windows XP 32bit (SP2 or greater), Windows Vista 32/64, Windows 7 32/64, or windows 8 32/64 operating system."

Description/Explanation of Issue

This is most likely caused because the computer has been upgraded from one version of Windows to a newer version of Windows. 

Fix/Solution

 

Do not perform the following steps unless you are encountering this error message specifically

Using Microsoft's installer cleanup utility

  1. Download the cleanup utility
  2. Install the cleanup utility,
  3. Run it and select the installation you would like to remove.

-OR-

Download MsiZap.Exe One piece of information that needs to be known in order to use MsiZap is the product code of the MSI installer. There are a couple of ways to get the product code of the MSI. See the ways below.

  1. Open up a Windows Powershell command prompt
    1. Hold down the Windows key, tap "R", type in "powershell" and press "Enter"
    2. Copy and paste the command below
      1. get-wmiobject Win32_Product | Format-Table IdentifyingNumber, Name, LocalPackage -AutoSize
  2. Open up the Windows Registry and search for the product code
    1. Hold down the Windows key, tap R, type in "regedit" and press Enter
    2. Now look in the following registry locations : 
      1. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
      2. HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
      3. HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall
  3. Find the registry key which has the Hog 4 PC DisplayName.
  4. Copy the parent registry key because that is the product code.
  5. Run the following MsiZap command.
    1. MsiZap.exe T {productcode)
      1. Example : MsiZap.exe T {5BC4652A-D70F-4654-8704-0BD49F079160}
    2. (Be sure to enclose the product code in the squiggly braces { })

 

Using either method will still leave all of the installation files on disk. Be sure to clean up the old files before installing another version of Hog 4 PC.

If neither application fixes the issue, perform a fresh install of Windows 10. 

 

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